Why backup matters
Conflux Wallet is non-custodial. The wallet has no server that holds your private keys. If you lose access to your seed phrase, the funds are unrecoverable — there is no support team that can help, because the wallet is mathematically incapable of recovering it.
The good news: you only need to back up one thing (the 12-word seed phrase) and that one thing recovers the entire wallet.
Backing up your seed phrase
What to back up
The 12 words, in order, with their numbers. Nothing else — not the password, not the wallet file, not screenshots. The 12 words mathematically generate every key in the wallet.
Where to store it
Good:
- On paper, written by hand, in a safe place at home (fire-safe, water-resistant if possible)
- On a metal seed-phrase storage device (Cryptosteel, Billfodl, Cobo Tablet, etc.)
- In a bank safe-deposit box (paper or metal)
- Split into pieces (e.g., Shamir backup with a hardware wallet) and stored in different locations
Bad:
- Phone screenshot
- Cloud note (Notes, Evernote, Google Keep, Apple Notes, OneNote, etc.)
- Email to yourself
- Text message to yourself
- Plain-text file on your computer
- Photo on any device that could ever be online
Two-location practice
Store the seed phrase in two physical locations. If your home burns down, the bank safe-deposit copy survives. If the bank vault floods, the home copy survives. The probability of both being lost simultaneously is much lower than either alone.
Restoring a wallet from a seed phrase
From a backed-up phrase
- Download Conflux Wallet on a fresh device (or after reinstalling).
- On the welcome screen, choose Restore Wallet.
- Enter your 12 words in order. The wallet validates the phrase as you type.
- Set a new password (this is local; doesn't have to match any previous wallet).
- The wallet rebuilds your accounts. CFX balance, transaction history, eSpace tokens, and all other holdings appear.
From Fluent Wallet
Same procedure. Fluent uses the same standard BIP-44 seed-phrase format. Get the phrase from Fluent (Settings → Show Recovery Phrase), enter it into Conflux Wallet's Restore flow.
From another Conflux-compatible wallet
Same procedure. Standard BIP-44 derivation means any wallet that supports the standard can restore from the same phrase.
What to do if you lose access
Lost the device, have the seed phrase
Install Conflux Wallet on a new device, restore from the seed phrase. Your funds are safe.
Lost the seed phrase, still have the device
Critical urgency. Open Conflux Wallet, view the seed phrase from Settings → Show Recovery Phrase, and back it up immediately to a secure offline location. After this, plan to move funds to a fresh wallet with a fresh phrase — assume the original phrase has been compromised in some way.
Lost both
The funds are unrecoverable. This is mathematically certain — non-custodial wallets work this way by design. There is no support team that can help.
Forgot the password
The password protects local encryption. Restore the wallet using your seed phrase and set a new password. The seed phrase is your recovery path; the password is not.
Hardware wallet recovery
Hardware wallets have their own seed phrase (12 or 24 words, generated on the device). If you lose the device, restore using the seed phrase into a new device of the same type. Conflux Wallet then re-pairs with the new device and your accounts return.